To place an order on our website, simply browse our products and select the items you wish to purchase. Once you have added your items to your cart, proceed to the checkout page where you can review your order and enter your shipping and payment information. Read out other FAQs for more details.
Shipping Is Free For All Orders
Orders typically ship within 5 to 6 business days (excluding weekends and holidays). Delivery time takes additional 10 business days.
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
Orders typically ship within 5 to 6 business days.
If your order has not arrived after 12 business days, please contact our team, we are happy to assist.
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Once the order is shipped, we will send an email notification with the tracking number and link to check the latest status of the order.
At this time, we do not offer gift wrapping or gift messages for orders placed on our website.
We try to process and ship orders as quickly as possible, but if you need to make changes or cancel your order, please contact us immediately at email@example.com. We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations can be made once an order has been processed.
Unfortunately, we cannot ship to PO Boxes or Military APOs.
Just after your order has been successfully shipped.
Your refund credit will be issued after the item has been received and inspected. Depending on the type of card used, it usually takes from 7 to 10 business days for a refund to be shown in your Bank balance, following approval.
We work quickly to make sure your refund gets to you on time. On the off-chance that it’s been delayed, please get in touch with us here. Don’t forget to keep your order number handy.
• You have received a damaged product: a product can get damaged in transit and while we do ensure best possible quality controls, sometimes a damaged product might go unnoticed.
• Mismatched product delivered, in terms of style, colour and / or size.
• Missing Products: If the package delivered is missing one or more products you ordered.
• To find out all you need to know about returns, refer to our ‘Returns Policy’.
The time frame for return must not exceed 30 days from when the original order was received.
You can’t change the mode of payment for your refund. The amount will be transferred to the account that you used to make your order. If the transaction fails, we’ll get in touch with you for your alternate bank account details. Once we get those, we’ll make sure that the transfer is completed successfully.
We are unable to accept returns for:
- Products that have been assembled or installed
- Products without the original packaging or not in their original condition
- Products with crystals that have been unwrapped
- Custom orders, including those that are made-to-order or customized to your specifications
- Who is liable for defective products?
In the event you receive any merchandise you feel is defective due to our error, you must contact us within 48 hours of order delivery for any replacement to be considered. If we deem it necessary to view the defective products, we may ask for photos or for the order to be sent back to us for our inspection.
Merchandise found to be defective due to our error will be exchanged at no charge (includes free shipping and handling for the exchange).
Products determined to have been damaged as a result of customer misuse or excessive treatment will NOT be exchanged.
We pack every item as carefully as possible, but occasionally something may arrive damaged. Damages must be reported within 24 hours of delivery of the product. If that happens, please contact us.