Returns & Refund Policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return:

  • The item must be in the same condition as when you received it.
  • It must be unworn or unused, with tags, and in its original packaging.
  • You will need the receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at:
Email: support@nice-pay.com

Once your return is accepted, you will:

  1. Receive a return shipping label.
  2. Get detailed instructions on how and where to send your package.

Return Address:
16192 Coastal Hwy, Lewes, DE 19958, USA

Please note:

  • Items sent back without first requesting a return will not be accepted.
  • We reserve the right to refuse returns.

For any questions regarding returns, reach out to us at support@nice-pay.com.

Damages and Issues

Inspect your order upon receipt and contact us immediately if:

  • The item is defective or damaged.
  • You received the wrong item.

We will evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants).
  • Custom products (e.g., special orders, personalized items).
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

We also cannot accept returns for:

  • Sale items.
  • Gift cards.

If you have questions or concerns about your specific item, please get in touch.

Exchanges

To exchange an item:

  1. Return the item you have.
  2. Once the return is accepted, make a separate purchase for the new item.

This ensures you receive what you want as quickly as possible.

Refunds

After receiving and inspecting your return, we will notify you if your refund is approved.

If approved:

  • You’ll be refunded on your original payment method within 10 business days.
  • Note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund approval, please contact us at support@nice-pay.com.