Return & Refund Policy

Thank you for shopping at Nice Pay. We strive to make your experience seamless and worry-free. By placing an order, you agree to the terms outlined below.

30-Day Return Policy

We want you to love your purchase! If you’re not fully satisfied, you may return eligible items within 30 days of delivery. To qualify for a return, items must be:

• In their original packaging with all tags attached.
• Unused and unworn, in the same condition as received.
• Accompanied by a receipt or proof of purchase.

This policy ensures a smooth and hassle-free return process.

How to Initiate a Return

To start a return, please contact our support team at support@nice-pay.com. If your return is approved, we’ll provide a return shipping label and detailed instructions on how and where to send your package.Important: Returns sent without prior authorization will not be accepted. Our team is here to assist, so don’t hesitate to reach out with any questions!

Return Shipping Address

All returns must be mailed to: Nice Pay Returns 16192 Coastal Hwy, Lewes, DE 19958, United States

Shipping Costs

• Damaged, Defective, or Incorrect Items: We’ll provide a prepaid return shipping label at no cost to you.
• Customer’s Remorse: You are responsible for return shipping costs.
• No Restocking Fees: We do not charge restocking fees for returns.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products.
• Items marked as “final sale” at the time of purchase.
• Gift cards or digital products.

Exchanges

Need a different size or received a defective item? We’re happy to help! Contact us at support@nice-pay.com, and we’ll guide you through the exchange process to ensure your satisfaction. Exchanges are subject to product availability.

Refund Process

Once we receive and inspect your return, we’ll notify you via email about the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note:

• It may take additional time for your bank or credit card provider to reflect the refund in your account.
• Original shipping costs (if any) are non-refundable unless the return is due to our error.

Contact Us

Have questions or need assistance? Reach out to our friendly support team:

• Email: support@nice-pay.com
• Phone: +1 (855) 611-7933 (Monday–Friday, 9 AM–5 PM PST)
• Address: 16192 Coastal Hwy, Lewes, DE 19958, United States

We’re here to ensure your shopping experience is exceptional!