Mainstays Bamboo Cutting Board

Order Processing:

After your payment is authorized and verified, we will start processing your order and this process can take from 5 to 6 business days, so please be patient with us. If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.

Estimated Transit Time:

Delivery carriers have now implemented social distancing policies. This means that during your delivery you will no longer be asked to sign an electronic device on delivery and their staff will not physically hand the parcel to you.

Carrier: UPS/FedEx/USPS.

Delivery Timescale: More than 90% of orders arrive in 10 business days after dispatch.

Cancellation and Change Order Info
9-hour Order Cancellation Policy

Please visit our support portal here to request order cancellation for a full refund within 9 hours from purchasing time of the same day.

After this 9-hour window, we apologizes for not being able to admit your request since your order might have entered the processing phase.

If your request is eligible for a refund, the refund will be issued to you from 14 to 20 business days since the time frame is completely dependent on your card issuer's procedure and policy.

9-hour Order Adjustment Policy
If you realize you have made an error, please visit our support portal here within 9 hours from purchasing time of the same day to request for order change.

In case you found the shipping address is incorrect after the item has been shipped, kindly follow these steps:
1/ Follow your order via the tracking link closely;
2/ Once your tracking number is active or your package arrives at the local Post Office, kindly contact them and request address changes.

Refund and Return
We are happy to replace dysfunctional or damaged products.

To submit your replacement request:
1/ Take at least 3 pictures at high resolution, from different angles to illustrate the damage/dysfunctionality of the problematic item(s). The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed.
2/ Send your replacement request to our team by email us at support@nice-pay.com together with a Shipping label & clear pictures you prepared. Kindly provide your order number/Transaction ID/ Invoice ID for a quicker resolution time.

The resolution time may take up to 7 business days so we highly appreciate your patience while our Customer Agent is troubleshooting the case. Once your proof is approved, we will process a replacement package or issue a full refund for you without any additional fee and the return of a dysfunctional or damaged item.

In case you have not received your replacement package after 15 days of a replacement confirmation, kindly contact our Customer Agent for urgent assistance.

Shipping

The tracking system shows that the package was delivered to its destination, but you did not receive the package.
We do not offer refunds or reprints for orders marked as delivered. You can contact your carrier (i.e., USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location.

Received Items
To be eligible for a refund.

For damaged/wrong/missing items, we will ship you a new order after our Customer Agents check your request.
If your orders have quality issues, we will send you a new item after our Customer Agents check your request.

You can always contact us for any refund questions.

Please note that we are unable to refund orders which function properly and are the same as what you order.

Lost Packages
We happily resend orders or issue a refund if the package was returned to its sender or got lost during shipment when the address was valid and correct. Please visit our support portal here. Otherwise, we are sorry that any replacements, refunds, or credits for invalid address entries of the customers are not applicable.

The payment information provided by customers is not collected or stored by us. Transactions are processed through Paypal or Stripe secure gateway.